--- title: "Booked & Reviewed™ | Lead Automation" description: "Automate missed call follow-up, appointment booking, and 5-star review generation for local service businesses." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "MarketingAgency", "@id": "https://heardmarketing.io/#organization", "name": "HEARD Digital Marketing", "alternateName": [ "HEARD Marketing", "HEARD" ], "url": "https://heardmarketing.io", "logo": { "@type": "ImageObject", "url": "https://heardmarketing.io/og-image.jpg", "width": 1200, "height": 630 }, "image": "https://heardmarketing.io/og-image.jpg", "description": "Denver-based digital marketing agency helping local service businesses get found online through SEO, build trust through review management, and get booked through lead automation.", "slogan": "Get Found. Get Trusted. Get Booked.", "telephone": "+1-303-344-8100", "email": "hello@heardmarketing.io", "foundingDate": "2020", "foundingLocation": { "@type": "Place", "name": "Denver, Colorado" }, "address": { "@type": "PostalAddress", "streetAddress": "1550 Wewatta Street", "addressLocality": "Denver", "addressRegion": "CO", "postalCode": "80202", "addressCountry": "US" }, "geo": { "@type": "GeoCoordinates", "latitude": "39.7392", "longitude": "-104.9903" }, "areaServed": [ { "@type": "City", "name": "Denver", "containedInPlace": { "@type": "State", "name": "Colorado" } }, { "@type": "City", "name": "Colorado Springs", "containedInPlace": { "@type": "State", "name": "Colorado" } }, { "@type": "City", "name": "Boulder", "containedInPlace": { "@type": "State", "name": "Colorado" } }, { "@type": "Country", "name": "United States" }, { "@type": "Country", "name": "Canada" } ], "sameAs": [ "https://www.facebook.com/spaheard", "https://www.linkedin.com/company/heardmarketing", "https://www.instagram.com/heardmarketing" ], "knowsAbout": [ "Local SEO", "Google Business Profile Optimization", "Review Management", "Lead Generation", "Marketing Automation", "Missed Call Text Back", "Speed to Lead", "Social Media Marketing", "Paid Advertising", "HVAC Marketing", "Dental Marketing", "Med Spa Marketing", "Healthcare Marketing", "Legal Marketing", "Auto Repair Marketing", "Restaurant Marketing", "Property Management Marketing", "Veterinary Marketing", "Real Estate Agent Marketing", "Fitness Center Marketing" ], "hasOfferCatalog": { "@type": "OfferCatalog", "@id": "https://heardmarketing.io/#services", "name": "Digital Marketing Services", "itemListElement": [ { "@type": "OfferCatalog", "name": "Core Services", "itemListElement": [ { "@type": "Offer", "itemOffered": { "@type": "Service", "@id": "https://heardmarketing.io/services/local-seo", "name": "Local SEO" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "@id": "https://heardmarketing.io/services/review-management", "name": "Review Management" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "@id": "https://heardmarketing.io/services/lead-generation", "name": "Lead Generation" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "@id": "https://heardmarketing.io/services/social-media-marketing", "name": "Social Media Marketing" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "@id": "https://heardmarketing.io/services/paid-advertising", "name": "Paid Advertising" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "@id": "https://heardmarketing.io/services/seo-services", "name": "SEO Services" } } ] }, { "@type": "OfferCatalog", "name": "Booked & Reviewed™ Industry Solutions", "itemListElement": [ { "@type": "Offer", "itemOffered": { "@type": "Service", "@id": "https://heardmarketing.io/hvac-marketing", "name": "Booked & Reviewed™ for HVAC" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "@id": "https://heardmarketing.io/dental-marketing", "name": "Booked & Reviewed™ for Dental" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "@id": "https://heardmarketing.io/med-spa-marketing", "name": "Booked & Reviewed™ for Med Spas" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "@id": "https://heardmarketing.io/healthcare-marketing", "name": "Booked & Reviewed™ for Healthcare" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "@id": "https://heardmarketing.io/legal-marketing", "name": "Booked & Reviewed™ for Legal" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "@id": "https://heardmarketing.io/automotive-marketing", "name": "Booked & Reviewed™ for Auto Repair" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "@id": "https://heardmarketing.io/fitness-marketing", "name": "Booked & Reviewed™ for Fitness" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "@id": "https://heardmarketing.io/restaurant-marketing", "name": "Booked & Reviewed™ for Restaurants" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "@id": "https://heardmarketing.io/property-management-marketing", "name": "Booked & Reviewed™ for Property Management" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "@id": "https://heardmarketing.io/real-estate-marketing", "name": "Booked & Reviewed™ for Real Estate" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "@id": "https://heardmarketing.io/veterinary-marketing", "name": "Booked & Reviewed™ for Veterinary" } } ] } ] } }, { "@context": "https://schema.org", "@type": "Service", "@id": "https://heardmarketing.io/booked-reviewed#service", "name": "Booked & Reviewed™", "serviceType": "Marketing Automation Service", "description": "Done-for-you lead conversion automation system featuring 24/7 missed call text-back, online self-booking, automated review generation, quote follow-up sequences, and monthly strategy calls.", "brand": { "@type": "Brand", "@id": "https://heardmarketing.io/#organization", "name": "HEARD Digital Marketing" }, "provider": { "@id": "https://heardmarketing.io/#organization" }, "category": "Marketing Automation Software", "offers": { "@type": "AggregateOffer", "priceCurrency": "USD", "lowPrice": "1750", "highPrice": "3500", "offerCount": "12", "availability": "https://schema.org/InStock" }, "isRelatedTo": [ { "@id": "https://heardmarketing.io/hvac-marketing" }, { "@id": "https://heardmarketing.io/dental-marketing" }, { "@id": "https://heardmarketing.io/med-spa-marketing" }, { "@id": "https://heardmarketing.io/healthcare-marketing" }, { "@id": "https://heardmarketing.io/legal-marketing" }, { "@id": "https://heardmarketing.io/automotive-marketing" }, { "@id": "https://heardmarketing.io/fitness-marketing" }, { "@id": "https://heardmarketing.io/restaurant-marketing" }, { "@id": "https://heardmarketing.io/property-management-marketing" }, { "@id": "https://heardmarketing.io/real-estate-marketing" }, { "@id": "https://heardmarketing.io/veterinary-marketing" } ] }, { "@context": "https://schema.org", "@type": "WebSite", "@id": "https://heardmarketing.io/#website", "name": "HEARD Digital Marketing", "url": "https://heardmarketing.io", "publisher": { "@id": "https://heardmarketing.io/#organization" }, "potentialAction": { "@type": "SearchAction", "target": { "@type": "EntryPoint", "urlTemplate": "https://heardmarketing.io/blog?search={search_term_string}" }, "query-input": "required name=search_term_string" }, "inLanguage": "en-US" }, { "@context": "https://schema.org", "@type": "ItemList", "@id": "https://heardmarketing.io/#industry-solutions", "name": "Booked & Reviewed™ Industry Solutions", "description": "Specialized lead conversion automation solutions for different industries", "numberOfItems": 12, "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "HVAC Contractors", "url": "https://heardmarketing.io/hvac-marketing" }, { "@type": "ListItem", "position": 2, "name": "Dental Practices", "url": "https://heardmarketing.io/dental-marketing" }, { "@type": "ListItem", "position": 3, "name": "Med Spas", "url": "https://heardmarketing.io/med-spa-marketing" }, { "@type": "ListItem", "position": 4, "name": "Healthcare", "url": "https://heardmarketing.io/healthcare-marketing" }, { "@type": "ListItem", "position": 5, "name": "Law Firms", "url": "https://heardmarketing.io/legal-marketing" }, { "@type": "ListItem", "position": 6, "name": "Auto Repair", "url": "https://heardmarketing.io/automotive-marketing" }, { "@type": "ListItem", "position": 7, "name": "Gyms & Fitness", "url": "https://heardmarketing.io/fitness-marketing" }, { "@type": "ListItem", "position": 8, "name": "Restaurants", "url": "https://heardmarketing.io/restaurant-marketing" }, { "@type": "ListItem", "position": 9, "name": "Property Management", "url": "https://heardmarketing.io/property-management-marketing" }, { "@type": "ListItem", "position": 10, "name": "Real Estate Agents", "url": "https://heardmarketing.io/real-estate-marketing" }, { "@type": "ListItem", "position": 11, "name": "Veterinary Clinics", "url": "https://heardmarketing.io/veterinary-marketing" }, { "@type": "ListItem", "position": 12, "name": "General", "url": "https://heardmarketing.io/booked-reviewed" } ] }, { "@context": "https://schema.org", "@type": "ItemList", "@id": "https://heardmarketing.io/#services-list", "name": "HEARD Marketing Services", "description": "Digital marketing services for local service businesses", "numberOfItems": 7, "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Local SEO", "url": "https://heardmarketing.io/services/local-seo" }, { "@type": "ListItem", "position": 2, "name": "Review Management", "url": "https://heardmarketing.io/services/review-management" }, { "@type": "ListItem", "position": 3, "name": "Lead Generation", "url": "https://heardmarketing.io/services/lead-generation" }, { "@type": "ListItem", "position": 4, "name": "Social Media Marketing", "url": "https://heardmarketing.io/services/social-media-marketing" }, { "@type": "ListItem", "position": 5, "name": "Paid Advertising", "url": "https://heardmarketing.io/services/paid-advertising" }, { "@type": "ListItem", "position": 6, "name": "SEO Services", "url": "https://heardmarketing.io/services/seo-services" }, { "@type": "ListItem", "position": 7, "name": "Analytics & Reporting", "url": "https://heardmarketing.io/services/analytics-reporting" } ] }, { "@context": "https://schema.org", "@type": "ItemList", "@id": "https://heardmarketing.io/#locations", "name": "HEARD Marketing Service Areas", "description": "Colorado locations served by HEARD Digital Marketing", "numberOfItems": 3, "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Denver", "url": "https://heardmarketing.io/locations/denver" }, { "@type": "ListItem", "position": 2, "name": "Colorado Springs", "url": "https://heardmarketing.io/locations/colorado-springs" }, { "@type": "ListItem", "position": 3, "name": "Boulder", "url": "https://heardmarketing.io/locations/boulder" } ] }, [ { "@context": "https://schema.org", "@type": "Service", "name": "Booked & Reviewed™", "alternateName": [ "Booked and Reviewed", "Lead Conversion Automation", "Missed Call Text Back Service" ], "description": "Done-for-you lead conversion and automation system for local service businesses. Includes 24/7 missed-call text back, online self-booking, automated review generation, quote follow-up sequences, and monthly strategy calls.", "provider": { "@type": "Organization", "name": "HEARD Marketing", "url": "https://heardmarketing.io", "telephone": "+1-303-344-8100", "address": { "@type": "PostalAddress", "addressLocality": "Denver", "addressRegion": "CO", "postalCode": "80202", "addressCountry": "US" }, "logo": "https://heardmarketing.io/og-image.jpg" }, "serviceType": [ "Lead Conversion Automation", "Missed Call Text Back", "Review Generation", "Appointment Booking Automation", "Speed to Lead" ], "areaServed": [ { "@type": "Country", "name": "United States" }, { "@type": "Country", "name": "Canada" } ], "audience": { "@type": "BusinessAudience", "audienceType": "Local Service Businesses", "numberOfEmployees": { "@type": "QuantitativeValue", "minValue": 5, "maxValue": 50 } }, "offers": { "@type": "Offer", "priceCurrency": "USD", "price": "1750", "priceValidUntil": "2025-12-31", "availability": "https://schema.org/InStock" }, "termsOfService": "https://heardmarketing.io/terms" }, { "@context": "https://schema.org", "@type": "SoftwareApplication", "name": "Booked & Reviewed™", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "description": "AI-powered lead conversion automation platform featuring missed call text back, automated appointment booking, review generation, and speed-to-lead automation for local service businesses. Features include 24/7 Missed Call Text Back, Automated Appointment Booking, Quote Follow-Up Sequences, Google Review Generation, Speed-to-Lead Automation, CRM Integration, and Monthly Strategy Reports.", "offers": { "@type": "Offer", "price": "1750", "priceCurrency": "USD", "priceValidUntil": "2025-12-31" } }, { "@context": "https://schema.org", "@type": "HowTo", "name": "How Booked & Reviewed™ Converts More Leads", "description": "The automated lead conversion process that captures, nurtures, and converts leads into booked appointments.", "step": [ { "@type": "HowToStep", "position": 1, "name": "Lead Capture", "text": "When a potential customer calls, submits a form, or reaches out, our system instantly captures their information and triggers automated follow-up." }, { "@type": "HowToStep", "position": 2, "name": "Instant Response", "text": "Within 60 seconds, leads receive a personalized text message, email, and call-back attempt, even at 2 AM." }, { "@type": "HowToStep", "position": 3, "name": "Automated Nurturing", "text": "Follow-up sequences on Day 1, 3, and 7 keep your business top-of-mind until the lead converts." }, { "@type": "HowToStep", "position": 4, "name": "Self-Booking", "text": "Leads can book appointments directly through your online calendar with automated confirmations and reminders." }, { "@type": "HowToStep", "position": 5, "name": "Review Collection", "text": "After service completion, automated review requests generate 5-star Google reviews to boost local rankings." } ], "totalTime": "PT21D" }, { "@context": "https://schema.org", "@type": "LocalBusiness", "@id": "https://heardmarketing.io/#organization", "name": "HEARD Marketing", "url": "https://heardmarketing.io", "logo": { "@type": "ImageObject", "url": "https://heardmarketing.io/og-image.jpg", "width": 1200, "height": 630 }, "image": "https://heardmarketing.io/og-image.jpg", "telephone": "+1-303-344-8100", "email": "hello@heardmarketing.io", "priceRange": "$$", "address": { "@type": "PostalAddress", "streetAddress": "1550 Wewatta Street", "addressLocality": "Denver", "addressRegion": "CO", "postalCode": "80202", "addressCountry": "US" }, "geo": { "@type": "GeoCoordinates", "latitude": 39.7392, "longitude": -104.9903 }, "openingHoursSpecification": [ { "@type": "OpeningHoursSpecification", "dayOfWeek": [ "Monday", "Tuesday", "Wednesday", "Thursday", "Friday" ], "opens": "09:00", "closes": "17:00" } ], "sameAs": [ "https://www.facebook.com/spaheard", "https://www.linkedin.com/company/heardmarketing", "https://www.instagram.com/heardmarketing" ] }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://heardmarketing.io" }, { "@type": "ListItem", "position": 2, "name": "Booked & Reviewed™", "item": "https://heardmarketing.io/booked-reviewed" } ] }, { "@context": "https://schema.org", "@type": "WebPage", "name": "Booked & Reviewed™, Lead Conversion Automation", "speakable": { "@type": "SpeakableSpecification", "cssSelector": [ "h1", ".hero-description", ".faq-answer" ] }, "url": "https://heardmarketing.io/booked-reviewed" } ], { "@context": "https://schema.org", "@type": "SiteNavigationElement", "name": "Main Navigation", "hasPart": [ { "@type": "SiteNavigationElement", "position": 1, "name": "Home", "url": "https://heardmarketing.io/" }, { "@type": "SiteNavigationElement", "position": 2, "name": "Services", "url": "https://heardmarketing.io/services/local-seo" }, { "@type": "SiteNavigationElement", "position": 3, "name": "Industries", "url": "https://heardmarketing.io/industries" }, { "@type": "SiteNavigationElement", "position": 4, "name": "Service Areas", "url": "https://heardmarketing.io/service-areas" }, { "@type": "SiteNavigationElement", "position": 5, "name": "Resources", "url": "https://heardmarketing.io/resources" }, { "@type": "SiteNavigationElement", "position": 6, "name": "Blog", "url": "https://heardmarketing.io/blog" }, { "@type": "SiteNavigationElement", "position": 7, "name": "About", "url": "https://heardmarketing.io/about" }, { "@type": "SiteNavigationElement", "position": 8, "name": "Contact", "url": "https://heardmarketing.io/contact" }, { "@type": "SiteNavigationElement", "position": 9, "name": "Consultation", "url": "https://heardmarketing.io/consultation" } ] }, { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "How quickly does Booked & Reviewed™ respond to missed calls?", "acceptedAnswer": { "@type": "Answer", "text": "Within seconds. When a call goes unanswered, our system automatically sends a personalized text message to the caller, letting them know you'll follow up shortly. This keeps potential customers from calling your competitors while you're busy." } }, { "@type": "Question", "name": "Do I need to change my phone number or business systems?", "acceptedAnswer": { "@type": "Answer", "text": "No. Booked & Reviewed™ integrates with your existing phone system and CRM. We work alongside your current setup-there's no disruption to your operations or need to retrain staff." } }, { "@type": "Question", "name": "How does the automated review collection work?", "acceptedAnswer": { "@type": "Answer", "text": "After a service is completed, our system automatically sends a friendly text message asking for feedback. Happy customers are directed to leave a Google review, while any concerns are flagged for your team to address privately first." } }, { "@type": "Question", "name": "What's included in the monthly fee?", "acceptedAnswer": { "@type": "Answer", "text": "Everything: 24/7 missed call response, lead follow-up automation, online booking integration, quote follow-up sequences, automated review requests, a review wall for your website, and monthly performance reports with strategy calls." } }, { "@type": "Question", "name": "Is there a long-term contract?", "acceptedAnswer": { "@type": "Answer", "text": "No. We offer month-to-month service because we're confident you'll see results. Most clients stay because the ROI is clear within the first 30-60 days." } }, { "@type": "Question", "name": "How long does setup take?", "acceptedAnswer": { "@type": "Answer", "text": "Most businesses are fully operational within 5-7 business days. We handle the technical setup, integrations, and testing-you just need to provide access to your systems and approve the messaging." } }, { "@type": "Question", "name": "Can I customize the messages sent to my customers?", "acceptedAnswer": { "@type": "Answer", "text": "Absolutely. All automated messages are customized to match your brand voice and specific business needs. We work with you during onboarding to ensure every message sounds like it's coming from your team." } }, { "@type": "Question", "name": "What happens if a customer has a complaint?", "acceptedAnswer": { "@type": "Answer", "text": "Our system includes a feedback filter. Before asking for a public review, we gauge customer satisfaction. If someone indicates they're unhappy, they're routed to your team for resolution first-protecting your online reputation." } } ] }, { "@context": "https://schema.org", "@type": "HowTo", "name": "Missed-Call Text-Back Lead Recovery Workflow", "description": "How HEARD's Booked & Reviewed system recovers missed calls and converts them into booked appointments using automated SMS and self-booking.", "step": [ { "@type": "HowToStep", "position": 1, "name": "Inbound call missed", "text": "A prospect calls after hours, while you are on another line, or while staff are with customers. The call would normally go to voicemail and most people will not leave one." }, { "@type": "HowToStep", "position": 2, "name": "Automated text-back fires in ~30 seconds", "text": "Our system detects the missed call and sends a branded SMS from your business number acknowledging the call and offering to help by text." }, { "@type": "HowToStep", "position": 3, "name": "Two-way conversation", "text": "An AI receptionist or your staff handles the reply thread, answers common questions, qualifies the lead, and keeps them engaged in the moment." }, { "@type": "HowToStep", "position": 4, "name": "Automated self-booking", "text": "The prospect receives a direct booking link tied to your calendar. They pick a slot themselves, no phone tag, no back-and-forth emails." }, { "@type": "HowToStep", "position": 5, "name": "Confirmation and reminder sequence", "text": "Booked appointments trigger automated SMS and email confirmations plus reminders 24 hours and 1 hour before the slot, cutting no-show rates." } ] }, { "@context": "https://schema.org", "@type": "DefinedTermSet", "name": "Lead Recovery and Self-Booking Glossary", "hasDefinedTerm": [ { "@type": "DefinedTerm", "name": "Missed-Call Text-Back", "description": "An automation that sends an SMS to a caller within seconds of a missed inbound call so the conversation continues by text instead of dying at voicemail." }, { "@type": "DefinedTerm", "name": "Lead Recovery", "description": "The process of re-engaging inbound leads who would otherwise be lost, missed calls, unanswered forms, and abandoned chats, through automated, fast follow-up." }, { "@type": "DefinedTerm", "name": "Automated Self-Booking", "description": "A workflow that lets a prospect schedule an appointment directly on your calendar from a link in an SMS or email, without staff involvement." }, { "@type": "DefinedTerm", "name": "Speed-to-Lead", "description": "The time between a lead reaching out and your business responding. Sub-5-minute response time is the threshold for the 21x qualification lift cited in Harvard Business Review research." } ] }, { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What is review gating and why does Google ban it?", "acceptedAnswer": { "@type": "Answer", "text": "Review gating is the practice of pre-screening customers before asking for a public review, for example, only sending the Google review link to customers who rate their experience 4 or 5 stars privately first. Google's review content policy explicitly prohibits this because it inflates ratings and misleads consumers. Profiles caught gating reviews can be suspended or have reviews removed." } }, { "@type": "Question", "name": "How does HEARD's review automation stay compliant?", "acceptedAnswer": { "@type": "Answer", "text": "Every customer in your workflow receives the same review request with the same direct Google review link, regardless of how their job went. We do not screen, route, or filter based on satisfaction surveys. Customers write their own honest feedback, we never draft or post on their behalf." } }, { "@type": "Question", "name": "Do you offer incentives for positive reviews?", "acceptedAnswer": { "@type": "Answer", "text": "No. Offering discounts, gifts, free services, or any other incentive in exchange for a review violates Google, Yelp, and FTC guidelines. We focus on timing and ease of submission, not bribery." } }, { "@type": "Question", "name": "What happens to negative reviews?", "acceptedAnswer": { "@type": "Answer", "text": "Honest negative reviews go straight to Google, just like positive ones. We help you respond professionally and use the feedback to improve operations. Trying to suppress or filter negative reviews is the same compliance risk as gating." } } ] } ] --- [](https://www.facebook.com/spaheard)[](https://instagram.com/feedbackheard)[](https://www.linkedin.com/in/heardmarketing/) [About](/about)[Contact](/contact) [![HEARD Digital Marketing, Denver Local SEO and Lead Generation Agency](/assets/heard-logo-Be3bnbS-.png)](/) Services [ SEO & Local SEO Show up in Google search & Maps ](/services/local-seo)[ Reviews & GBP Build trust & manage reputation ](/services/review-management)[ Lead Generation Convert visitors into clients ](/services/lead-generation)[ Paid Advertising Google Ads & Meta campaigns ](/services/paid-advertising)[ Website Development Convert-ready local websites ](/services/website-development)[ Analytics & Reporting Data-driven decisions ](/services/analytics-reporting)[ View All Services → ](/services) Industries [ Dental ](/dental-marketing)[ HVAC ](/hvac-marketing)[ Med Spa ](/med-spa-marketing)[ Plumbing ](/plumbing-marketing)[ Legal ](/legal-marketing)[ Automotive ](/automotive-marketing)[ Beauty & Wellness ](/industries/beauty-wellness)[ View All Industries → ](/industries) [GEO / AI Search](/geo-ai-search)[Results](/results)[Our Guarantee](/why-we-guarantee) Resources [ Growth Hub Free guides & playbooks ](/resources)[ Blog Marketing articles & strategies ](/blog)[ Newsletter Weekly marketing tips ](/newsletter)[ Portfolio See our client work ](/portfolio)[ Missed-Call Text-Back Never lose a lead to voicemail ](/missed-call-text-back) [Book a Call](/consultation)[](tel:+13033448100) For High-Volume Local Service Businesses # Stop Losing Leads. Start Booking Automatically. **Booked & Reviewed™** is the done-for-you conversion and automation system that captures every lead, books more appointments, and generates 5-star reviews, without hiring more staff. Book more appointments without hiring staff Win 'near me' searches with 5-star reviews Convert leads faster than competitors Reclaim hours from repetitive admin work [Book Your Strategy Call](/consultation)[(303) 344-8100](tel:+13033448100) 30-minute strategy call Built for 100+ leads/month businesses No long-term contracts required ## Sound Familiar? You're spending thousands on marketing, but leads are slipping through the cracks. ### Missed Calls After-hours calls go unanswered, leads go cold ### Slow Follow-Up Leads wait hours (or days) for a response ### Weak Reviews Outdated or too few reviews hurt your ranking ### Lost Conversions Quotes sit unopened, leads choose competitors Every missed call and slow follow-up is money walking out the door. The Solution ## What's Included in Booked & Reviewed™ A complete done-for-you system that captures, converts, and closes more leads automatically. ### 24/7 Lead Follow-Up Missed calls and form submissions get instant text, email, and call-back sequences, even at 2 AM. Never lose another lead to slow response ### Online Self-Booking Let customers book appointments directly with automated reminders, confirmations, and no-show protection. Reduce phone tag and front desk workload ### Quote Follow-Up Sequences Automated nurture sequences on Day 1, Day 3, and Day 7 keep your quotes top-of-mind until they convert. Close more quotes without chasing ### Review Generation System Automated review requests sent at the perfect moment, plus a live review wall displayed on your website. Build a 5-star reputation on autopilot ### Monthly Strategy & Reporting Detailed conversion reports and monthly strategy calls to optimize your pipeline and maximize ROI. Data-driven decisions, not guesswork ## Results From Businesses Like Yours Local service businesses using Booked & Reviewed™ to win their markets. "We went from missing 30% of after-hours calls to capturing every single lead. Our booking rate doubled in 60 days." Dr. Sarah Mitchell Owner, Bright Smile Dental Dental "The automated follow-up alone paid for itself in the first month. We're closing quotes we would have lost before." Mike Rodriguez GM, CoolAir HVAC Services HVAC "From 47 Google reviews to 180+ in 6 months. We now rank in the local search results." Jennifer Park Director, Radiance Med Spa Med Spa ## Why Automation Beats Hiring See how Booked & Reviewed™ compares to traditional solutions like VAs and call centers. Feature Booked & Reviewed™ Virtual Assistant Call Center Response Time Instant (24/7) Minutes to hours 30 sec – 2 min Availability 24/7/365 Business hours only 24/7 (premium cost) Monthly Cost $2K–$5K (all-inclusive) $2K–$4K (limited hours) $3K–$8K+ per seat Scales Without Extra Cost Never Calls in Sick Automated Review Requests Quote Follow-Up Sequences Manual only Self-Booking System Monthly Strategy Calls [See How It Works For Your Business](/consultation) ## Investment Overview Pricing tailored to your lead volume and business needs. $1,750/month $1,500 one-time setup fee · 3-month minimum commitment Full setup and integration included Month-to-month after initial commitment Most businesses see ROI within 60 days [Get Your Custom Quote](/consultation) ## How Booked & Reviewed™ Works A complete automation system that runs 24/7, from lead capture to 5-star reviews Lead Respond Book Review Optimize Step 1 ### Lead Comes In A potential customer calls, fills out a form, or sends a message, even at 2 AM. Whether it's a missed call, website form, or text message, every lead is immediately captured and logged in your CRM. Fully automated, no manual work required Previous Next Lead Respond Book Review Optimize Lead Recovery System ## Missed-Call Text-Back: Automated Lead Recovery and Self-Booking Roughly 62% of inbound calls to small businesses go unanswered, and most callers never leave a voicemail. Here is the exact 5-step workflow HEARD's Booked & Reviewed system uses to recover those leads and turn them into booked appointments. Step 1 ### Inbound call missed A prospect calls after hours, while you are on another line, or while staff are with customers. The call would normally go to voicemail and most people will not leave one. Step 2 ### Automated text-back fires in ~30 seconds Our system detects the missed call and sends a branded SMS from your business number acknowledging the call and offering to help by text. Step 3 ### Two-way conversation An AI receptionist or your staff handles the reply thread, answers common questions, qualifies the lead, and keeps them engaged in the moment. Step 4 ### Automated self-booking The prospect receives a direct booking link tied to your calendar. They pick a slot themselves, no phone tag, no back-and-forth emails. Step 5 ### Confirmation and reminder sequence Booked appointments trigger automated SMS and email confirmations plus reminders 24 hours and 1 hour before the slot, cutting no-show rates. ### How It Compares to Booking-Only Tools Capability HEARD Booked & Reviewed Calendly Apptoto Detects missed inbound calls Auto-replies to caller by SMS Self-booking calendar link Two-way SMS conversation AI receptionist for after-hours Appointment reminders Review request after the job Calendly and Apptoto are excellent at what they do; HEARD wraps booking and reminders inside a full lead-recovery workflow that starts the moment a call is missed. ### Lead Recovery Glossary #### Missed-Call Text-Back An automation that sends an SMS to a caller within seconds of a missed inbound call so the conversation continues by text instead of dying at voicemail. #### Lead Recovery The process of re-engaging inbound leads who would otherwise be lost, missed calls, unanswered forms, and abandoned chats, through automated, fast follow-up. #### Automated Self-Booking A workflow that lets a prospect schedule an appointment directly on your calendar from a link in an SMS or email, without staff involvement. #### Speed-to-Lead The time between a lead reaching out and your business responding. Sub-5-minute response time is the threshold for the 21x qualification lift cited in Harvard Business Review research. Google-Compliant Review Automation ## Safe Review Automation: How We Stay Within Google's Terms of Service Many review tools quietly use review gating, the practice of only asking happy customers for public reviews. Google bans it. Here is how HEARD automates review generation without breaking the rules that protect your Google Business Profile. ### What we do - Request reviews from every customer, not just the happy ones - Send the same review link and message to all customers - Never filter or screen feedback based on sentiment - Never offer discounts, gifts, or incentives in exchange for reviews - Never write, edit, or post reviews on behalf of customers - Never use fake accounts, bots, or purchased reviews - Follow Google's review content policy on conflicts of interest - Keep customers in control, they write and post their own honest feedback ### What we never do - Review gating (only asking happy customers) Violates Google policy and can get your profile suspended. - Incentivized reviews (discounts for 5 stars) Against Google, Yelp, and FTC guidelines. - Sentiment-based routing of feedback Functionally identical to gating in Google's eyes. - Fake or AI-written reviews from non-customers Grounds for profile termination and FTC penalties. ### Why this matters Profiles caught gating reviews can lose every review they have collected and get suspended from Google Maps. A short-term rating boost is not worth the risk of losing your local visibility. Compliance is the cheapest insurance policy in local search. [Read Google's review content policy](https://support.google.com/contributionpolicy/answer/7400114). ### Review Compliance FAQ ### What is review gating and why does Google ban it? ### How does HEARD's review automation stay compliant? ### Do you offer incentives for positive reviews? ### What happens to negative reviews? ## How We Compare See how Booked & Reviewed™ stacks up against traditional call centers and virtual assistants Feature Booked & Reviewed™ Call Center Virtual Assistant 24/7 Availability Instant Response Time Consistent Brand Voice No Training Required Scales Instantly Automated Review Requests CRM Integration Quote Follow-Up Sequences Online Booking Integration Monthly Strategy Calls Predictable Monthly Cost No Sick Days or Turnover Included Varies / Limited Not Available ROI Calculator ## See Your Potential Return Enter your numbers below to see how much revenue you could recover with Booked & Reviewed™ ### Your Numbers Missed Calls Per Month Average local business misses 20-40 calls/month Average Job/Transaction Value ($) What's your typical sale or job worth? Calculate My ROI ### Your Potential Results Leads Recovered Monthly 13 leads ~65% of missed calls respond to instant text New Bookings Monthly 5 bookings Based on 35% industry close rate Monthly Revenue Recovered 2,000 Annual Revenue Potential 24,000 \*Estimates based on industry averages. Actual results vary by market and business. ## Frequently Asked Questions Everything you need to know about Booked & Reviewed™ ### How quickly does Booked & Reviewed™ respond to missed calls? ### Do I need to change my phone number or business systems? ### How does the automated review collection work? ### What's included in the monthly fee? ### Is there a long-term contract? ### How long does setup take? ### Can I customize the messages sent to my customers? ### What happens if a customer has a complaint? ### Booked & Reviewed™ for Other Industries [HVAC Contractors](/hvac-marketing)[Dental Practices](/dental-marketing)[Med Spas](/med-spa-marketing)[Property Management](/property-management-marketing)[Law Firms](/legal-marketing)[Auto Repair](/automotive-marketing)[Gyms & Fitness](/fitness-marketing)[Restaurants](/restaurant-marketing)[Real Estate](/real-estate-marketing)[Veterinary & Pet Services](/veterinary-marketing)[Healthcare & Medical](/healthcare-marketing) ## Ready to Stop Losing Leads? Book a free strategy call to see how Booked & Reviewed™ can capture more leads, book more appointments, and grow your 5-star reputation, on autopilot. ### Select a Time That Works for You 30-minute call No obligation Custom quote included Prefer to call instead? [Call (303) 344-8100](tel:+13033448100) ### Ready to Get Found, Trusted & Booked? Book a free strategy call and discover how we can grow your business. [Book Free Strategy Call](/consultation) ![HEARD Digital Marketing, Denver Local SEO Agency](/assets/heard-logo-Be3bnbS-.png) HEARD Digital Marketing 201 Milwaukee St., #200 Denver, CO 80206 [(303) 344-8100](tel:+13033448100) [hello@heardmarketing.io](mailto:hello@heardmarketing.io) [](https://www.facebook.com/spaheard)[](https://instagram.com/feedbackheard)[](https://www.linkedin.com/in/heardmarketing/)[](https://maps.app.goo.gl/7xPq9PzZQZ8rKJ6x6) ### Services - [Local SEO](/services/local-seo) - [SEO Services](/services/seo-services) - [Google Business Profile](/services/google-business-profile) - [Review Management](/services/review-management) - [Lead Generation](/services/lead-generation) - [Paid Advertising](/services/paid-advertising) - [Website Development](/services/website-development) - [Social Media](/services/social-media-marketing) - [Fractional CMO](/services/fractional-cmo) ### Industries - [Dental](/dental-marketing) - [HVAC](/hvac-marketing) - [Med Spa](/med-spa-marketing) - [Plumbing](/plumbing-marketing) - [Home Services](/industries/home-services) - [Legal](/legal-marketing) - [Automotive](/industries/automotive) - [Beauty & Wellness](/industries/beauty-wellness) - [Healthcare](/industries/healthcare) - [Real Estate](/industries/real-estate) - [View All](/industries) ### Company - [About Us](/about) - [Blog](/blog) - [Resources](/resources) - [Portfolio](/portfolio) - [FAQ](/faq) - [Contact](/contact) - [Booked & Reviewed™](/booked-reviewed-system) - [Our Guarantee](/why-we-guarantee) - [Missed-Call Text-Back](/missed-call-text-back) ### Compare - [HEARD vs. Podium](/heard-vs-podium) - [HEARD vs. Birdeye](/heard-vs-birdeye) - [HEARD vs. BrightLocal vs. Yext](/heard-vs-brightlocal-vs-yext) ### Service Areas - [Denver](/locations/denver) - [Aurora](/locations/aurora) - [Boulder](/locations/boulder) - [Colorado Springs](/locations/colorado-springs) - [Fort Collins](/locations/fort-collins) - [Lakewood](/locations/lakewood) - [Highlands Ranch](/locations/highlands-ranch) - [Westminster](/locations/westminster) - [All 19 Cities](/service-areas) [View on Google Maps](https://maps.app.goo.gl/7xPq9PzZQZ8rKJ6x6)[Leave a Review](https://g.page/r/CVj_dxO2et54EBM/review) ### Get Our Free Local Marketing Checklist Get weekly local marketing strategies delivered to your inbox. Subscribe © 2026 HEARD Digital Marketing. All rights reserved. [Privacy Policy](/privacy)• [Terms of Service](/terms)