Stop Losing Leads.
Start Booking Automatically.
Booked & Reviewed™ is the done-for-you conversion and automation system that captures every lead, books more appointments, and generates 5-star reviews - without hiring more staff.
Sound Familiar?
You're spending thousands on marketing - but leads are slipping through the cracks.
Missed Calls
After-hours calls go unanswered, leads go cold
Slow Follow-Up
Leads wait hours (or days) for a response
Weak Reviews
Outdated or too few reviews hurt your ranking
Lost Conversions
Quotes sit unopened, leads choose competitors
Every missed call and slow follow-up is money walking out the door.
What's Included in Booked & Reviewed™
A complete done-for-you system that captures, converts, and closes more leads automatically.
24/7 Lead Follow-Up
Missed calls and form submissions get instant text, email, and call-back sequences - even at 2 AM.
Never lose another lead to slow response
Online Self-Booking
Let customers book appointments directly with automated reminders, confirmations, and no-show protection.
Reduce phone tag and front desk workload
Quote Follow-Up Sequences
Automated nurture sequences on Day 1, Day 3, and Day 7 keep your quotes top-of-mind until they convert.
Close more quotes without chasing
Review Generation System
Automated review requests sent at the perfect moment, plus a live review wall displayed on your website.
Build a 5-star reputation on autopilot
Monthly Strategy & Reporting
Detailed conversion reports and monthly strategy calls to optimize your pipeline and maximize ROI.
Data-driven decisions, not guesswork
Results From Businesses Like Yours
Local service businesses using Booked & Reviewed™ to dominate their markets.
"We went from missing 30% of after-hours calls to capturing every single lead. Our booking rate doubled in 60 days."
Dr. Sarah Mitchell
Owner, Bright Smile Dental
Dental"The automated follow-up alone paid for itself in the first month. We're closing quotes we would have lost before."
Mike Rodriguez
GM, CoolAir HVAC Services
HVAC"From 47 Google reviews to 180+ in 6 months. We now dominate the local search results."
Jennifer Park
Director, Radiance Med Spa
Med SpaWhy Automation Beats Hiring
See how Booked & Reviewed™ compares to traditional solutions like VAs and call centers.
| Feature |
Booked & Reviewed™
|
Virtual Assistant
|
Call Center
|
|---|---|---|---|
| Response Time |
Instant (24/7)
|
Minutes to hours
|
30 sec – 2 min
|
| Availability |
24/7/365
|
Business hours only
|
24/7 (premium cost)
|
| Monthly Cost |
$2K–$5K (all-inclusive)
|
$2K–$4K (limited hours)
|
$3K–$8K+ per seat
|
| Scales Without Extra Cost | |||
| Never Calls in Sick | |||
| Automated Review Requests | |||
| Quote Follow-Up Sequences |
|
Manual only
|
|
| Self-Booking System | |||
| Monthly Strategy Calls |
Investment Overview
Pricing tailored to your lead volume and business needs.
$1,750/month
$1,500 one-time setup fee · 3-month minimum commitment
How Booked & Reviewed™ Works
A complete automation system that runs 24/7 - from lead capture to 5-star reviews
Lead Comes In
A potential customer calls, fills out a form, or sends a message - even at 2 AM.
Whether it's a missed call, website form, or text message, every lead is immediately captured and logged in your CRM.
Missed-Call Text-Back: Automated Lead Recovery and Self-Booking
Roughly 62% of inbound calls to small businesses go unanswered, and most callers never leave a voicemail. Here is the exact 5-step workflow HEARD's Booked & Reviewed system uses to recover those leads and turn them into booked appointments.
Inbound call missed
A prospect calls after hours, while you are on another line, or while staff are with customers. The call would normally go to voicemail and most people will not leave one.
Automated text-back fires in ~30 seconds
Our system detects the missed call and sends a branded SMS from your business number acknowledging the call and offering to help by text.
Two-way conversation
An AI receptionist or your staff handles the reply thread, answers common questions, qualifies the lead, and keeps them engaged in the moment.
Automated self-booking
The prospect receives a direct booking link tied to your calendar. They pick a slot themselves - no phone tag, no back-and-forth emails.
Confirmation and reminder sequence
Booked appointments trigger automated SMS and email confirmations plus reminders 24 hours and 1 hour before the slot, cutting no-show rates.
How It Compares to Booking-Only Tools
| Capability | HEARD Booked & Reviewed | Calendly | Apptoto |
|---|---|---|---|
| Detects missed inbound calls | |||
| Auto-replies to caller by SMS | |||
| Self-booking calendar link | |||
| Two-way SMS conversation | |||
| AI receptionist for after-hours | |||
| Appointment reminders | |||
| Review request after the job |
Calendly and Apptoto are excellent at what they do; HEARD wraps booking and reminders inside a full lead-recovery workflow that starts the moment a call is missed.
Lead Recovery Glossary
Missed-Call Text-Back
An automation that sends an SMS to a caller within seconds of a missed inbound call so the conversation continues by text instead of dying at voicemail.
Lead Recovery
The process of re-engaging inbound leads who would otherwise be lost - missed calls, unanswered forms, and abandoned chats - through automated, fast follow-up.
Automated Self-Booking
A workflow that lets a prospect schedule an appointment directly on your calendar from a link in an SMS or email, without staff involvement.
Speed-to-Lead
The time between a lead reaching out and your business responding. Sub-5-minute response time is the threshold for the 21x qualification lift cited in Harvard Business Review research.
Safe Review Automation: How We Stay Within Google's Terms of Service
Many review tools quietly use review gating - the practice of only asking happy customers for public reviews. Google bans it. Here is how HEARD automates review generation without breaking the rules that protect your Google Business Profile.
What we do
- Request reviews from every customer, not just the happy ones
- Send the same review link and message to all customers
- Never filter or screen feedback based on sentiment
- Never offer discounts, gifts, or incentives in exchange for reviews
- Never write, edit, or post reviews on behalf of customers
- Never use fake accounts, bots, or purchased reviews
- Follow Google's review content policy on conflicts of interest
- Keep customers in control - they write and post their own honest feedback
What we never do
-
Review gating (only asking happy customers)
Violates Google policy and can get your profile suspended.
-
Incentivized reviews (discounts for 5 stars)
Against Google, Yelp, and FTC guidelines.
-
Sentiment-based routing of feedback
Functionally identical to gating in Google's eyes.
-
Fake or AI-written reviews from non-customers
Grounds for profile termination and FTC penalties.
Why this matters
Profiles caught gating reviews can lose every review they have collected and get suspended from Google Maps. A short-term rating boost is not worth the risk of losing your local visibility. Compliance is the cheapest insurance policy in local search. Read Google's review content policy.
Review Compliance FAQ
How We Compare
See how Booked & Reviewed™ stacks up against traditional call centers and virtual assistants
| Feature | Booked & Reviewed™ | Call Center | Virtual Assistant |
|---|---|---|---|
| 24/7 Availability | |||
| Instant Response Time | |||
| Consistent Brand Voice | |||
| No Training Required | |||
| Scales Instantly | |||
| Automated Review Requests | |||
| CRM Integration | |||
| Quote Follow-Up Sequences | |||
| Online Booking Integration | |||
| Monthly Strategy Calls | |||
| Predictable Monthly Cost | |||
| No Sick Days or Turnover |
See Your Potential Return
Enter your numbers below to see how much revenue you could recover with Booked & Reviewed™
Your Numbers
Average local business misses 20-40 calls/month
What's your typical sale or job worth?
Your Potential Results
*Estimates based on industry averages. Actual results vary by market and business.
Frequently Asked Questions
Everything you need to know about Booked & Reviewed™
Booked & Reviewed™ for Other Industries
Ready to Stop Losing Leads?
Book a free strategy call to see how Booked & Reviewed™ can capture more leads, book more appointments, and grow your 5-star reputation - on autopilot.
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